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FAQ/ Info

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  • How long does the analysis take, and when will I receive my results?
    The body scan itself is a quick process, typically taking just a few minutes to complete. However, at Smart Analysis, we go beyond the scan. We take the time to sit down with you and provide an in-depth analysis of your results, usually lasting about 20 minutes. During this personalized consultation, we'll discuss your results comprehensively and outline a clear path to help you achieve your health and fitness goals. Plus, you'll receive a hard copy of your results to take home with you. Additionally, for your convenience, you can also access your results online via the link on our website under "Body Scans." This ensures that you have easy access to all the information you need to embark on your journey to better health.
  • Is there anything specific I should consider regarding food and drink before the test?
    Your test results remain accurate, regardless of your recent food or drink intake. However, for your comfort and to ensure stable hydration levels, we recommend scheduling your scan at least one hour after your last meal. This timeframe also allows us to assess your hydration status more effectively and provide any necessary recommendations regarding water intake.
  • Can I exercise before the scan?
    It's best to avoid vigorous exercise immediately before the scan for the most accurate results. Intense physical activity can temporarily impact factors like hydration and muscle contractions, potentially affecting the readings. To ensure the most reliable results, we suggest refraining from vigorous workouts right before your appointment. However, light exercise or regular daily activities should not significantly impact your scan results.
  • What's the procedure for the body scan?
    The body scan procedure is straightforward. It begins with measuring your height. Next, you'll step onto the InBody platform with bare feet and hold the handles with both hands. In just a few seconds, the scan will be complete. Finally, we'll provide you with printed results, have a detailed discussion to explain them, and offer you the opportunity to schedule a follow-up appointment if needed.
  • What should I wear? Will I need to undress?
    You can wear whatever clothing you're comfortable in, whether it's gym attire, a dress, or a business suit. There's no need to undress. The only requirement is to remove your shoes and socks and or gloves to allow the InBody platform to properly send and receive signals through your feet and hands.
  • Are there any age restrictions?
    There are no age restrictions for using our InBody 570 machine. Whether you're a child or an elderly individual, as long as you can stand on your own feet, you can benefit from body composition analysis. We encourage parents to have their children's body composition measured as it provides valuable information for their development.
  • Can the InBody570 damage my pacemaker?
    The InBody itself cannot damage a pacemaker. However, individuals with pacemakers should bring a signed declaration from their doctor, granting full clearance for the body composition analysis. The reason for this is because the machine does send a small frequency through the body to achieve its results and although this is not proven to effect a pacemaker we still like to be safe before taking a scan.
  • I have metal plates in one of my limbs. Will this affect my results?
    If you have metal plates in any of your limbs, it may lead to a slightly altered reading, typically resulting in a minor influence on the accuracy of your body composition analysis. The InBody technology is designed to provide as accurate results as possible, even in the presence of metal plates, regardless of their location.
  • Is cold therapy safe?
    Cold therapy is generally safe when used appropriately. However, it may not be suitable for everyone. Consult with a healthcare professional before starting a cold therapy regimen, especially if you have circulatory issues or other medical conditions.
  • Is contrast therapy safe?
    When done correctly, contrast therapy is generally safe for most individuals. However, it's essential to follow recommended guidelines and consult with a healthcare professional, especially if you have existing medical conditions.
  • How often should I do contrast therapy?
    The frequency of contrast therapy sessions can vary. Some individuals benefit from daily sessions, while others might choose to use it as part of their weekly recovery routine. It depends on personal preferences and goals.
  • How long should a cold therapy session last?
    The duration of a cold therapy session can vary depending on individual tolerance and goals. Typically, sessions last from under a minute to 3-5 minutes. But it's essential to listen to your body and gradually increase exposure time as your body and mind gets used to it.
  • Can I bring a friend along to do contrast therapy together?
    Yes, our Odin baths can comfortably fit TWO people at once. We can fit 3 people at a squeeze in each bath but we ask you talk to our staff for this option if you wish.
  • What are the benefits of cold therapy?
    Cold therapy can help with muscle recovery, pain relief, reduced inflammation, improved circulation, enhanced mood, and potentially boosting the immune system.
  • How long should a contrast therapy session last?
    A typical contrast therapy session can last anywhere from 15 to 30 minutes, including time spent in both the hot and cold pools. The duration can be adjusted based on your comfort level and goals. But as a rule of thumb you should only push your body to what feels confutable.
  • What should I wear when doing an Ice Bath or contrast therapy session?
    We recommend that you wear your bathers as a general rule, the space is private to you and/or with a friend.
  • What temperature are our Odin baths set to?
    Our Odin Cold Ice bath is set to 7oC but we can go colder if you speak with one of our staff and our Odin Hot tub is set to a warm 28oC.
  • Is my sauna session private or public?
    At Smart Recovery and Wellness each sauna room is private! This means you'll have the sauna all to your self unless you book it with a friend/s. Therefore you are welcome to wear whatever you feel most comfortable in. You’ll also be supplied a towel and gown unless your a member we ask that you bring your own towel if possible for regular visits.
  • How Safe is Infrared Heat?
    Infrared heat is completely safe and healthy for all living things. You can be exposed to infrared light for hours without the risk of burning. Infrared is a naturally occurring output of the sun, but does not contain the harmful UV rays associated with unprotected sunlight. In fact, infrared heat is so safe, it is used in hospitals to warm new-born infants.
  • How long is a typical session, and how often can I take a session?
    Most people partake in a 30-45 minute session, 3-4 times a week, but it is safe to use every day and at whatever heat suits you best. We have options all the way up to 1 hour so the choice is yours.
  • I booked a sauna session, what steps should I follow?
    Before Sauna Use: Drink a minimum of one cup of water to prepare your body for an increase in core body temperature. We suggest wearing only your underwear or swimwear to maximize the exposure of your skin and body to the full infrared spectrum. However, if you're at ease with wearing lightweight clothing, that's acceptable too. Infrared will still penetrate through clothing to your core, but in our mPulse 3-in-1 Sauna, you might not fully experience the benefits of the "red light." During Sauna Use: If you prefer, you can bring a water bottle into the sauna to stay hydrated. Relax and sit back, put on some music or watch a show on our tablet (mPulse sauna only). After Sauna Use: Rehydrate by drinking at least a one to two cups of water or an electrolyte drink. (Filtered water provided) Dry off with a towel and naturally cool down or enjoy a shower.
  • Does the Amplify III Sauna have both near and far infrared?
    The Amplify series features SoloCarbon heaters that emit all three wavelengths of infrared, hence "full-spectrum" heaters. The patented technology has a highly emissive coating that delivers the highest quality AND quantity of infrared heat for therapeutic results.
  • Are children allowed to use the sauna?
    Sunlighten saunas are safe for kids however at SR&W we have an age limit of 10 years old. The core body temperature of children rises much faster than adults. This occurs due to a higher metabolic rate per body mass, limited circulatory adaptation to increased cardiac demands and the inability to regulate body temperature by sweating like an adult. If you choose to use our sauna with your child, we recommend that you operate at a lower temperature and for no more than 15 minutes at a time. A general rule of thumb is 1 minute inside your sauna per year of age for the child, but always accompanied by an adult. And remember to keep you and your children hydrated, even if you don’t see them sweating.
  • Medical Conditions
    If any of the below apply to you, consult your GP or specialist prior to sauna use: Cardiovascular Issues, Obesity or Diabetes – Individuals suffering from obesity or with a medical history of heart disease, low or high blood pressure, circulatory problems, or diabetes should consult a physician prior to use. Heat stress increases cardiac output and blood flow in an effort to transfer internal body heat to the outside environment via the skin (perspiration) and respiratory system. This takes place primarily due to major changes in the heart rate, which has the potential to increase by thirty (30) beats per minute for each degree increase in core body temperature. Medications – Individuals who are using prescription drugs should seek the advice of their personal physician since some medications may induce drowsiness, while others may affect heart rate, blood pressure and circulation. Diuretics, barbiturates, and beta-blockers may impair the body’s natural heat loss mechanisms. Anticholinergics, such as amitriptyline, may inhibit sweating and can predispose individuals to heat rash or to a lesser extent, heat stroke. Some over-the-counter drugs, such as antihistamines, may also cause the body to be more prone to heat stroke. Alcohol & Drug Abuse – Contrary to popular belief, it is not advisable to attempt to “sweat out” a hangover. Alcohol intoxication decreases a person’s judgment; therefore, he/she may not realize when the body has a negative reaction to high heat. Alcohol also increases the heart rate, which may be further increased by heat stress. The use of alcohol, drugs, or medications prior to a sauna session may lead to unconsciousness. Elderly – The ability to maintain core body temperature decreases with age. This is primarily due to circulatory conditions and decreased sweat gland function. The body must be able to activate its natural cooling processes in order to maintain core body temperature. We recommend the elderly operate the sauna at a lower temperatures and/or for no more than 15 minutes at a time. Chronic Conditions / Diseases Associated with Reduced Ability to Sweat or Perspire – Multiple Sclerosis, Central Nervous System Tumours, and Diabetes with Neuropathy are conditions that are associated with impaired sweating. We advise you consult a physician. Haemophiliacs / Individuals Prone to Bleeding – The use of infrared saunas should be avoided by anyone who is predisposed to bleeding. Fever & Insensitivity to Heat – Individuals with insensitivity to heat or who have a fever should not use the sauna until the fever subsides. Pregnancy – Pregnant women should consult a physician before using an infrared sauna. Menstruation – Heating of the low back area of women during the menstrual period may temporarily increase menstrual flow. This should not preclude sauna use. Joint Injury – Recent (acute) joint injury should not be heated for the first 48 hours or until the swollen symptoms subside. Joints that are chronically hot and swollen may respond poorly to vigorous heating of any kind. Implants – Metal pins, rods, artificial joints, or any other surgical implants generally reflect infrared waves and thus are not heated by this system. Nevertheless, you should consult your physician prior to using. Pacemakers / Defibrillators – The magnets used to assemble Sunlightens saunas can interrupt the pacing and inhibit the output of pacemakers. Please discuss with your doctor the possible risks this may cause. In the rare event that you experience pain or discomfort, immediately discontinue sauna use.
  • What is the difference between red light and near infrared?
    Red light is visible, it is a different wavelength in the range from 620-750 nm and penetrates slightly less deep than near infrared. Near infrared is invisible, is wavelength between 720-900, and penetrates the body most deeply. Sunlighten’s mPulse delivers the peak wavelengths of 650nm and 880nm. Red light and near infrared are both bioactive and are absorbed by mitochondria, blood and water cells to initiate a variety of biochemical activities throughout the body that creates many health benefits, including skin health, pain relief, muscle recovery and anti-aging. Both are natural, safe, non-invasive and side-effect free.
  • What time of day should I use the sauna (am or pm)?
    It is completely up to you and your lifestyle. There is no data showing more of a benefit in the morning or evening.
  • What is "Chromotherapy" or "Colour Therapy" and why is it used in the Infrared Sauna?
    In our saunas at SR&W we have what's called Chromotherapy. Essentially its coloured lights that light up the sauna that can be changed into a variety of different colours of your choice. Chromotherapy is the science of using colours to balance the body’s vibrations to frequencies that result in health and harmony. Chromotherapy works on various energy points to help balance your body via the full spectrum of visible light, each colour addressing a different need. Chromotherapy sauna benefits include physical, emotional, mental and spiritual healing.
  • What to wear when having Salt Therapy?
    We recommend wearing comfortable attire during your visit. It's possible that you may notice fine salt particles on some of your clothing, but rest assured, this is entirely natural and harmless. It may be more noticeable on darker fabrics. The room temperature will be maintained at 22°C, and we also offer a cozy rug if you'd like to snuggle up.
  • Is Salt Therapy similar to spending time at the beach?
    While breathing in the salt air at the beach does offer certain benefits, salt therapy takes this experience to a whole new level of effectiveness. The wet salt therapy found at the beach primarily reaches the upper airways, adhering to the nose and mouth but often failing to effectively penetrate the throat or the deeper regions of the lungs and sinus tissues. As a result, the salt's potential to dissolve phlegm and rid toxins and pathogens is limited since it doesn't reach the critical areas – the deepest lung tissue, sinuses and throat. This difference is why even extended periods of days to weeks spent at the beach might have less impact than a single 45-minute session in our controlled dry aerosol salt room. Our Dry Salt, generated by our halo-generator, offers an optimized concentration of micro-sized salt particles (as tiny as pollen) at significantly higher levels compared to what's present at the beach. Importantly, these micro particles are completely safe, consisting of pure sodium chloride salt. Moreover, their minute size grants them the ability to effectively benefit individuals dealing with various skin conditions also, as they can penetrate beneath the skin's surface to address a range of skin-related issues.
  • How many salt sessions will I need?
    Individual experiences of salt therapy can vary, contingent upon the nature and severity of the condition. Generally, for temporary respiratory discomforts like colds and flu symptoms, 1 to 5 sessions within a 2-week period can yield effective results. In cases of chronic respiratory or dermatological conditions such as asthma, bronchitis, sinusitis, allergies, or psoriasis, we strongly recommend a concentrated series of 10 to 20 sessions over a short timeframe. For various conditions, symptoms tend to diminish after a series of sessions, and the relief can extend for several months before considering another session. While you might sense improvements after just one session, consistent treatments across a series are optimal for achieving lasting results. Those seeking stress relief and relaxation can partake as frequently as desired. Additionally, salt therapy can serve as a preventative measure to bolster the immune system against colds, coughs, allergies, and sinusitis. For this purpose, a monthly session is advisable.
  • Is there a risk of cross infection from other clients in the Salt room?
    Salt is naturally antibacterial, antiviral and anti-inflammatory! It kills almost all bacteria it comes in contact with. Here at Smart Salt, we have a pure Himalayan salt brick wall in the Group Room and a tonne of crushed salt on the floor in both the Children’s Room and Group Room. The salt that travels around the air during a session is pharmaceutical-grade salt also. In essence, the microclimate of our salt rooms is said to be two times cleaner than a sterile surgery room in a hospital. Therefore, it is nearly impossible to catch an infection because there is no bacteria. We also clean down all the surfaces after each session for peace of mind and cleanliness reasons. But if you have concerns about potential exposure to others during your session, we offer the option of booking our private room to ensure your complete relaxation and peace of mind.
  • Is Salt Therapy safe for children?
    Salt therapy is very safe for children and it is highly recommended! We even have a specially designed children’s room here at Smart Salt. It is a 100% drug free, non-invasive and comfortable treatment with no side effects or potential health hazards. Children usually respond quite quickly to salt therapy even more so then adults. Children are more prone to respiratory problems because they pick up more viruses and their lungs are not fully developed until about the age of 9. We have seen some great results from kids coming to smart salt at SR&W so we encourage you to give it a try if you have a child with a respiratory or skin issue.
  • Do children need supervision in the kids' salt room?
    Yes, for safety reasons, it's necessary for parents or guardians to accompany their children during their session in the kids' salt room. While supervising your child, you'll also receive the benefits of salt therapy, albeit at a lower dosage tailored for kids. This ensures a safe and enjoyable experience for everyone.
  • Does Normatec help with Cellulite?
    Poor circulation, reduced blood flow, and the accumulation of metabolic waste are among the contributing factors to cellulite formation. NormaTec has been scientifically demonstrated to enhance circulation and effectively eliminate toxins and metabolic waste, thanks to its patented technology. Consequently, with consistent use over multiple sessions, you may observe an improvement in the appearance of cellulite, particularly in the legs. However we believe that when paired with regular exercise and a balanced diet, NormaTec serves as a proactive measure against cellulite, making it more of a prevention strategy than a cure.
  • What conditions would prevent me from using the lymphatic drainage, NormaTec?
    Do not use NormaTec if you have any of the following conditions, seek medical advice: Acute thrombophlebitis Acute congestive cardiac failure Acute infections Deep vein thrombosis (DVT) Episodes of pulmonary embolism Wounds, lesions, infection, or tumours at or near the site of application Where increased venous and lymphatic return is undesirable Bone fractures or dislocations at or near the site of application
  • Can I use multiple attachments at once?
    At SR&W, we offer three sets of attachments for your convenience: Legs, Hips, and Arms. You have the option to simultaneously use both the Arms and Legs attachments or the Arms and Hips attachments. However, please note that you cannot use the Hips and Legs attachments simultaneously.
  • Can I use the Normatec while I'm pregnant?
    We've noticed that many pregnant women have found relief from swelling and soreness by using Normatec. However, as a precaution, we recommend to consult with your doctor to determine if this device is suitable and safe for your specific situation.
  • Is remedial massage painful?
    Remedial massage may involve some discomfort, especially if working on tight muscles. However, our therapists aim to stay within your pain tolerance.
  • How can remedial massage help with specific conditions or injuries?
    Remedial massage can reduce pain, improve range of motion, and promote healing in conditions like muscle tension, sports injuries, and chronic pain.
  • Are there any contraindications or health conditions that may prevent me from receiving remedial massage?
    Certain medical conditions or acute injuries may require precautions or modifications during the massage. Consult with your therapist about your specific health concerns.
  • How often should I receive remedial massage for optimal results?
    The frequency depends on your individual needs and the severity of your condition. Our therapists can provide personalized recommendations.
  • Can I claim health insurance for remedial massage sessions?
    Yes we have a health rebate machine in store for your convenience. However only some health insurance plans may cover remedial massage. Contact your insurance provider to check your coverage.
  • Is it normal to feel sore after a remedial massage session?
    It's normal to experience some soreness, but it should subside within a day or two. Drink plenty of water and rest to help alleviate any discomfort.
  • What is remedial massage, and how does it differ from relaxation massage?
    Remedial massage is a therapeutic massage aimed at addressing specific musculoskeletal issues, while relaxation massage is focused on general relaxation and stress relief.
  • What should I wear to a Body Roll session?
    We suggest wearing light, firm-fitting clothing without any buckles, pins, buttons, jewellery, or hard clips, as these can damage the machine and pose safety risks. Ideal attire includes activewear, fitness wear, or similar clothing. Don't forget your socks if you'd like to experience the benefits on the bottoms of your feet – it's an amazing sensation!
  • How long and how often should I book a session?
    We offer 15-minute, 30-minute, 45-minute and 60-minute sessions for the Body Roll Machine. If you're new to rolling, we suggest starting with one of these sessions per week. However, if you're already accustomed to foam rolling, you can use it daily for the most benefits.
  • Can I use the Body Roll Machine if I'm Pregnant?
    Body Roll massage is not recommended for pregnant or breastfeeding women however, this is a personal preference and we have many women that still use the machine for areas like the legs and arms just not belly or back.
  • Who should use a Body Roll Machine?
    Our Body Roll machine is a versatile tool that caters to a wide range of individuals. Whether you're seeking a deep tissue massage, lymphatic drainage or cellulite prevention, it's an excellent choice. You can use it to prepare your body before a workout, helping to ease muscle tension, or as part of your post-workout recovery routine. Athletes, bodybuilders, and those dedicated to their health and wellness will appreciate its effectiveness in enhancing flexibility and toning. Furthermore, if you're in need of some self-indulgence, its infrared heat offers a comprehensive solution for total body restoration.
  • What are our payment options?
    We have a range of payment options from credit/ debit card to cash.
  • Do we offer Gift Cards?
    Yes, gift cards are a great present for that special someone. The best thing is our gift cards can be used for products or services (excluding Physio or Aesthetics By Virginia) at our business at 417 South Road, Keswick. Gift cards are not redeemable for cash.

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